Conduct User Research & Usability Testing for the Letter of Credit product for Corporate Customers.
Research customer needs, behaviors, and pain points; analyze Trade Finance business processes.
Synthesize insights and recommend UX improvements in collaboration with Designers, Writers, POs, and Stakeholders.
Participate throughout the research and product improvement process, ensuring project timelines are met.
Our key skills
Banking/Fintech
Usability Testing
Job Requirements
3–5+ years of experience in UX Research, preferably with B2B/Enterprise products or Digital Banking.
Proven experience leading Usability Testing with real customers, from planning and execution to analysis and reporting.
Ability to quickly understand complex business processes and translate them into research hypotheses, testing scenarios, and actionable insights.
Self-motivated and able to work under tight deadlines in banking digital transformation projects, with strong collaboration skills across Design, Writing, PO, and Stakeholder teams.
